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Return Information

 With some exceptions expressly written by us, we guarantee that the products are free of defects, fully functional and complete with boxes, instructions, manuals and warranties (paper or digital).


If you find a defect in the products, you must notify us via e-mail as soon as possible and in any case within 14 days from the date of receipt of the goods (the delivery date is the actual date).

After this date, the request will not be evaluated for any reason. You must have our authorization to send us feedback, so please follow the automated procedure set out below: Connect to our website https://ececile.com.

Log in to your membership.°

Click "Orders" °

Find the order you want to return °

Click on the Return Order Button for the order you want to return °

Log in again with your e-mail in the newly opened window* °

Select the product you want to return °

Select the reason for return °

Submit your return request °

Our staff will receive an automatic refund request email and will be notified immediately via automatic summary email when the request is processed. Be careful because if our staff adds notes/people they will read them in the "notes" line at the end of the summary.

At this point, your request is answered as follows:

-Accepted

-Partly accepted

- Not accepted: An email will be sent to you with the reason for rejection.

For each next step, we will make sure to update it. Our system allows us to notify you in real time when a return occurs:

You can check the return status at any time by logging in directly from our group and clicking "Return history".

If you need to contact our staff, please always forward the data contained in the automated emails, in particular the return number assigned to You.

All products must be returned in the same condition you received them, complete with box, booklet and warranty. Used or missing items will not be accepted for any reason.

Thanks for contacting us. We'll get back to you as soon as possible.

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